LiteRec support

Find help with recording, audio and transcripts below. See also the existing support page.

Screen recording permission

Allow LiteRec in System Settings → Privacy & Security → Screen Recording or Screen & System Audio Recording. Reopen the app if macOS asks. Permission for an old copy may not apply to the current installation.

Missing audio

Enable system audio and play sound in another app. This version does not record your microphone. Sounds from other apps may be included; protected content may not be captured.

Purchase verification

Install from the Mac App Store with the purchasing Apple Account. Connect to the internet and retry verification, or reinstall from your purchases. No LiteRec account or license key is needed.

Recording and transcription

Video saves as MP4 and audio-only recordings as M4A. Use H.264 for a new recording if the receiving player does not support HEVC. Local transcription requires a downloaded model and supports up to five hours per file. Review important text.

Refunds

Apple handles purchases and refunds. Request a refund through Apple’s Report a Problem page; Apple decides eligibility.